Our Slack Channel Structure

🏣 Overview

Capdesk is a team-first company, which means all-important communication should happen online. Slack is our virtual office, which gives every single employee access to start, participate or follow conversations. We need to ensure we can freely communicate on Slack (just like in an office), while not drowning in notifications and unrelated information. The below guidelines aim to strike the right balance between the two.

🤔 What Slack is for

We use a variety of internal communication tools at Capdesk including Google Drive, Mail, Google Meet, Notion, and other domain-specific tools like Jira, Hubspot or Figma.

We use Slack for:

• Asking questions when you don’t know who the best person to answer is
• Discussions that can reach a resolution quickly. For example:
  • Confirming a detail of a decision that has already been made
  • Coordinating responsibilities on a project (though the result should be recorded in the appropriate project tracking software)
• Direct messages between employees or groups of employees
• Posting and responding to one-to-many updates
• Automated notifications/alerts that should live in a publicly accessible place

For the following things, you should use other applications:

• Google Meet for real-time meetings with multiple individuals.
• Text or call in emergency. You can always try Slack first, of course.
• Email when including people outside Slack in communications (sales, partnership, recruiting, etc.)
• HiBob when communicating formal or crucial information to the entire company